Terms & Conditions


Payment Method

Payment can be made by Cash, Direct Deposit & Credit Cards
We accept Visa, MasterCard & American Express
Direct Deposit can be made directly into our bank account:
Account Name: HK Kaba Pty Ltd
BSB: 014 289
Account #: 218 760 344
Payment by Cash can be made in person at showroom location.
ABN: 89 937 764 565

Payment Terms

An order is deemed an order once payment has been made and funds are cleared.
For instant order activation please make payment by Credit Card.
When paying by direct deposit please allow 1-2 business days for funds to be cleared to our bank account.
Please note we cannot control bank fund clearing and delays may occur that are out of our control.


All prices are in Australian dollars and include GST unless indicated, but exclude delivery fees and/or surcharges for custom, express or super express orders, if applicable. There are no surcharges for online credit card payments. All prices are subject to change without notice.

Terms and Conditions

Every reasonable effort has been made to ensure the accuracy of the images, prices and details of the products listed on this site. Should a discrepancy arise between the contents of the site and the products you receive, you are entitled to return the product, provided you comply with our returns policy.
Sizes, volumes and capacities are approximate and we will not be held responsible if an item is smaller or larger than that stated. Each individual product may vary in size from one to the other. This is unavoidable in most cases. Small design and or colour changes to products may occur as a result of changes made by the manufacturer without prior notice. This is not within our control. All descriptions/information are not subject to a guarantee of accuracy although every care is taken.
On engraved goods no responsibility can be taken by Direct Trophies & Awards for any mistakes made by the purchaser in ordering their goods. Direct Trophies & Awards is not liable for any damage or injury incurred by the customer as a result of purchasing the products from this site. By purchasing a product, you also consent to any terms and conditions laid down by the payment gateway being used in the transaction. If you have any more queries relating to our Conditions of Use please make an enquiry via contact us page.
Promotions coupon discounts can be offered if not entered on checkout by means of store credit only. This is valid between after placing the order and before the order is dispatched or collected.


Standard product samples can be provided prior to orders. Standard products are off the shelf items that have not been imprinted with your image requirement and are for the purpose of viewing the item before purchasing to get a feel for what the item looks like. Samples are charged to you and paid for in full by you, including shipping to and return to us costs. If the sample is returned to us at the agreed time and if the sample is in the same condition as it was when we sent it to you then we will refund the cost of the item to you, not including the freight costs.
If you receive the sample damaged you must inform us within 1 hour of the goods arriving at the destination requested by you, otherwise no responsibility is taken by us for the condition of the goods. Customized Samples can be produced at full cost including any freight cost incurred. Custom sample cost is not refundable.
Orders which are collected in our showroom need to be checked for damages and faults before they leave the premises by the customer. Claims need to be made within 24 hrs for replacements to be arranged. Any claims made after this period will at the discretion of the manager.

Order Cancellation & Refunds

You are entitled to return goods and ask for a refund, exchange or repair if the goods you purchased:
Have a fault that you could not have known about at the time of purchase (see below for goods damaged in transit);
Are not the same as the description provided

You are not entitled to a refund if you:
- simply change your mind or no longer want the goods;
- realise you can't afford the goods;
- found the same item at a cheaper price elsewhere;
- chose the wrong size or style;
- knew about the particular fault prior to purchase; and/or
- were responsible for causing the fault. (eg. spelling or layout errors/mishandling)
Cancellations are subject to the following conditions:
- Orders which have not yet been engraved may be cancelled with a cancellation fee of 30% of original order value
- Orders which have been engraved but have not left with our courier may be cancelled but will incur a cancellation fee equal to the full price of the order less the delivery fee.
- Orders which have left with our couriers cannot be cancelled.
If a custom order is cancelled we reserve the right to charge a cancellation fee based on our evaluation of the cost to the business.
If any work has been undertaken the customer is liable for the payment for that work before any refund can be considered. If stock has been ordered by Direct Trophies & Awards to fulfill your order you will be liable for a re-stocking fee which will vary depending on the product. Any Credit card surcharges that may have been paid cannot be refunded.


A full refund is available if the product has major faults or defects as per Australian Consumer Law. We do not accept returns of any type after 14 days from the initial sale. If goods are returned within 14 days from purchase. They must be in original condition with no personalisation. Customers are responsible for costs involved in the return of goods. Any accepted returns will incur a re-stocking and administration fee. The manager reserves the right to refuse any returns after a period of 14 days has elapsed from the date of purchase. We will refund using your original payment method where appropriate and we reserve the right to replace or refund the sale at our discretion. Refunds or replacements will be fully processed within 7 days upon receiving your request.